Terms and Conditions

1. Acceptance of Terms

By registering for an account, placing an order, or using any of our services, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions, as well as our Privacy Policy. If you do not agree with any part of these terms, please do not use our services.

2. Service Description

Zegupu provides healthy meal delivery services, offering nutritionally balanced meals prepared with fresh, high-quality ingredients. Our services include:

• Customizable meal plans tailored to dietary preferences and nutritional goals
• Regular delivery schedules to your specified address
• Flexible subscription options with the ability to pause or cancel
• Nutritional information and ingredient transparency for all meals

We reserve the right to modify, suspend, or discontinue any aspect of our services at any time without prior notice.

3. Account Registration

To use our services, you must create an account and provide accurate, complete, and current information. You are responsible for:

• Maintaining the confidentiality of your account credentials
• All activities that occur under your account
• Notifying us immediately of any unauthorized use of your account
• Ensuring your contact information and delivery address are up to date

4. Orders and Payments

4.1 Placing Orders

All orders must be placed through our website or mobile application. By placing an order, you make an offer to purchase our products subject to these terms. We reserve the right to accept or decline your order for any reason.

4.2 Pricing and Payment

All prices are displayed in British Pounds (GBP) and include applicable taxes unless otherwise stated. Payment is required at the time of order placement. We accept major credit cards, debit cards, and other payment methods as indicated on our platform. Subscription payments are processed automatically according to your selected billing cycle.

4.3 Promotional Codes

Promotional codes and discounts are subject to specific terms and conditions and cannot be combined unless explicitly stated. We reserve the right to modify or cancel promotions at any time.

5. Delivery

We strive to deliver your meals on the scheduled delivery date and time. However, delivery times are estimates and may be affected by factors beyond our control. You must:

• Provide accurate delivery information and ensure someone is available to receive the delivery
• Refrigerate meals immediately upon receipt to maintain freshness and food safety
• Notify us within 24 hours of any delivery issues or concerns

Zegupu is not responsible for meals left unrefrigerated after delivery or for failed deliveries due to incorrect address information provided by the customer.

6. Cancellations and Refunds

6.1 Subscription Modifications

You may pause, modify, or cancel your subscription at any time through your account dashboard. Changes must be made at least 48 hours before your next scheduled delivery to take effect.

6.2 Refund Policy

Refunds are issued at our discretion and typically only in cases of significant quality issues or delivery failures on our part. To request a refund, contact our customer service team at [email protected] within 24 hours of delivery.

7. Food Safety and Allergies

While we take great care in preparing meals and providing accurate ingredient information, we cannot guarantee that our meals are completely free from allergens. If you have food allergies or dietary restrictions, please review all meal information carefully. Zegupu is not liable for allergic reactions or adverse health effects resulting from consumption of our meals.

8. Intellectual Property

All content on our website, including text, graphics, logos, images, recipes, and software, is the property of Zegupu and protected by intellectual property laws. You may not reproduce, distribute, or create derivative works without our express written permission.

9. Limitation of Liability

To the fullest extent permitted by law, Zegupu shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of our services. Our total liability shall not exceed the amount you paid for the specific order in question.

10. Governing Law

These Terms and Conditions are governed by the laws of England and Wales. Any disputes arising from these terms or your use of our services shall be subject to the exclusive jurisdiction of the courts of England and Wales.

11. Changes to Terms

We reserve the right to update these Terms and Conditions at any time. Changes will be effective immediately upon posting to our website. Your continued use of our services after changes are posted constitutes acceptance of the modified terms.