Privacy Policy

Effective Date: January 1, 2025

1. Information We Collect

We collect several types of information to provide and improve our services to you:

1.1 Personal Information

When you place an order or register on our website, we may collect the following personal information:

• Full name and contact information (email address, phone number)
• Delivery address and billing information
• Payment card details (processed securely through our payment providers)
• Dietary preferences, allergies, and health-related information
• Order history and meal preferences

1.2 Automatically Collected Information

When you visit our website, we automatically collect certain information about your device and browsing behavior:

• IP address and browser type
• Operating system and device information
• Pages visited and time spent on our website
• Referring website addresses
• Cookies and similar tracking technologies

2. How We Use Your Information

Zegupu uses the collected information for various purposes, including:

• Order Processing: To process and deliver your healthy meal orders accurately and efficiently
• Customer Service: To respond to your inquiries, provide customer support, and resolve any issues
• Personalization: To customize meal recommendations based on your dietary preferences and past orders
• Communication: To send order confirmations, delivery updates, and promotional offers (with your consent)
• Payment Processing: To securely process payments and prevent fraudulent transactions
• Service Improvement: To analyze usage patterns and improve our website, services, and meal offerings
• Legal Compliance: To comply with applicable laws, regulations, and legal processes

3. Information Sharing and Disclosure

We respect your privacy and do not sell your personal information to third parties. However, we may share your information in the following circumstances:

3.2 Legal Requirements

We may disclose your information when required by law, court order, or governmental authority, or to protect our rights, property, or safety.

3.3 Business Transfers

In the event of a merger, acquisition, or sale of assets, your personal information may be transferred to the acquiring entity.

4. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of sensitive data during transmission (SSL/TLS)
• Secure server infrastructure with regular security updates
• Access controls limiting employee access to personal data
• Regular security audits and vulnerability assessments
• Secure payment processing through PCI-DSS compliant providers

However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

5. Your Privacy Rights

You have certain rights regarding your personal information, including:

• Access: Request a copy of the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal data (subject to legal obligations)
• Opt-Out: Unsubscribe from marketing communications at any time
• Data Portability: Request your data in a structured, machine-readable format
• Objection: Object to certain types of data processing

To exercise any of these rights, please contact us using the information provided below.

6. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance your browsing experience. Cookies are small text files stored on your device that help us remember your preferences and understand how you use our website. You can control cookie settings through your browser, but disabling cookies may affect website functionality.

7. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us immediately so we can delete it.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any significant changes by posting the new policy on our website with an updated effective date. We encourage you to review this policy periodically.

9. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place to protect your data in accordance with this Privacy Policy and applicable data protection laws.