Zegupu delivers nutritious, chef-prepared meals across London. Order balanced dishes with fresh ingredients. Monday-Saturday delivery.

Frequently Asked Questions

We understand that choosing a meal delivery service involves many considerations. Below you'll find answers to common questions about our service, from ordering and delivery to nutritional information and dietary options.

Ordering and Delivery

Select your preferred meal plan from our menu, choose the number of meals per day and days per week that suit your schedule. After creating an account, you can customize your selections based on dietary preferences. Orders placed before 8 PM are processed for delivery starting the next available day. You can manage your subscription through your online account, where you can pause, modify, or cancel at any time. We send confirmation emails at each step to keep you informed about your order status.

We currently deliver throughout Greater London, covering all zones from central areas like Westminster and Camden to outer boroughs including Bromley and Enfield. Our delivery network extends to neighborhoods such as Islington, Hackney, Greenwich, Richmond, and Ealing. Enter your postcode during checkout to confirm availability in your specific area. We're continuously expanding our coverage, so if your location isn't currently served, check back as we add new delivery zones regularly based on customer demand.

Deliveries arrive between 6 AM and 8 AM, ensuring your meals are ready when you start your day. This early morning window allows you to have fresh meals for breakfast, lunch, and dinner without disrupting your schedule. Our insulated packaging keeps food at the proper temperature for several hours. If you have specific timing needs or won't be home, you can leave delivery instructions in your account settings. We'll place your order in a designated safe location you specify.

You can modify or cancel your order up to 24 hours before your scheduled delivery date. Log into your account and navigate to the order management section to make changes. This includes adjusting meal selections, changing delivery dates, or pausing your subscription. For cancellations made within the 24-hour window, we may have already prepared your meals, so charges may apply. Our customer service team is available during business hours to assist with urgent changes or special circumstances that require immediate attention.

Meal Plans and Nutrition

Our menu includes several options designed for different nutritional goals. The Balanced plan provides 1800-2000 calories daily with a mix of lean proteins, whole grains, and vegetables. The Low-Carb plan limits carbohydrates to 50-80g per day while increasing healthy fats and proteins. We also offer a Plant-Based plan featuring legumes, tofu, tempeh, and diverse vegetables. Each plan comes in 2-meal or 3-meal daily formats, and you can choose delivery for 5 or 7 days per week. All meals include detailed nutritional information showing calories, macronutrients, and key vitamins.

We accommodate various dietary needs including gluten-free, dairy-free, and nut-free options. Each menu item is clearly labeled with allergen information, and you can filter meals based on your requirements when ordering. Our kitchen follows strict protocols to minimize cross-contamination, though we cannot guarantee a completely allergen-free environment. For severe allergies or highly specialized diets, we recommend consulting with our nutrition team before ordering. They can review your specific needs and suggest appropriate meal combinations or modifications.

Our registered dietitian develops all meal plans using professional nutrition analysis software that calculates values based on ingredient weights and cooking methods. We weigh portions to precise specifications and regularly audit our preparation processes. Each recipe undergoes testing to verify that the final dish matches the published nutritional data. Our suppliers provide detailed specifications for all ingredients, which we use to maintain consistency. Quarterly reviews of our menu ensure that nutritional information remains current as we update recipes or source new ingredients.

While our meals come as designed by our nutrition team to ensure balanced macronutrients, you can select which specific dishes you receive each day from the available menu. If you dislike certain ingredients, mark them in your preferences and we'll exclude those options from your selections. For more extensive modifications, contact our team to discuss possibilities. Keep in mind that significant changes may affect the nutritional profile of your plan. We recommend choosing a base plan that closely matches your preferences to minimize the need for adjustments.

Food Quality and Preparation

We work with suppliers across the UK who meet our standards for quality and sustainability. Produce comes from farms in Kent, Essex, and other regions known for fresh vegetables and fruits. Our proteins include British chicken and beef from farms that follow Red Tractor certification standards. Fish comes from MSC-certified sustainable fisheries. We prioritize seasonal ingredients when possible and maintain relationships with smaller producers for specialty items. All suppliers undergo regular audits to ensure they meet food safety regulations and our internal quality benchmarks.

Our commercial kitchen operates under Food Standards Agency oversight with Level 5 hygiene rating. Chefs prepare meals daily using batch cooking methods that preserve nutrients and flavor. After cooking, meals are rapidly cooled and packaged in BPA-free containers that are both microwave and refrigerator safe. We use insulated delivery bags with ice packs to maintain temperatures between 0-4°C during transport. Each container is labeled with the meal name, heating instructions, nutritional information, and use-by date. Packaging is recyclable where local facilities accept food-grade plastics.

Meals remain fresh for 4-5 days when stored properly in your refrigerator at 4°C or below. Each container displays a use-by date that you should follow for optimal quality and safety. Upon delivery, immediately transfer meals to your refrigerator. If you won't consume certain meals within the freshness window, you can freeze them for up to 30 days. When freezing, note that some ingredients like leafy greens may have slightly different texture after thawing, though nutritional value and safety remain intact. Always reheat frozen meals thoroughly before eating.

Contact us within 24 hours of receiving your delivery if you have concerns about meal quality, taste, or presentation. We'll ask for details and photos to help us understand the issue. Depending on the situation, we'll offer a replacement meal, credit to your account, or refund. Your feedback helps us improve our recipes and processes. We track all quality reports to identify patterns and make necessary adjustments. Our goal is to ensure every meal meets your expectations, and we take complaints seriously as part of our commitment to continuous improvement.

Pricing and Payment

Pricing varies based on the number of meals per day and days per week you select. A 2-meal daily plan for 5 days starts at £8.50 per meal, while 3-meal plans begin at £7.80 per meal due to volume. Seven-day subscriptions receive additional discounts. These prices include all ingredients, preparation, packaging, and delivery. There are no hidden fees or minimum order requirements beyond the plan you choose. First-time customers can use promotional codes for discounts on their initial orders. Check our website for current pricing and any special offers available in your area.

We accept all major credit and debit cards including Visa, Mastercard, and American Express. Payment is processed securely through our encrypted payment gateway. You'll be charged when your order is confirmed, before preparation begins. For subscription plans, billing occurs automatically based on your delivery schedule. You can update your payment information anytime in your account settings. We don't store full card details on our servers. If a payment fails, we'll notify you immediately and hold your order until the issue is resolved to ensure uninterrupted service.

Refunds are available for orders cancelled more than 24 hours before the scheduled delivery date. If you cancel within this timeframe, you'll receive a full refund to your original payment method within 5-7 business days. For quality issues with delivered meals, we assess each case individually and may provide partial refunds, credits, or replacement meals as appropriate. Subscription charges are non-refundable once meals have been prepared, but you can pause or cancel future deliveries at any time. Contact our support team to discuss specific situations that may warrant exceptions to these policies.

Account and Subscription Management

Log into your account and navigate to subscription settings where you'll find the pause option. Select the dates you want to skip, ensuring you make changes at least 24 hours before your next scheduled delivery. You can pause for a single week or multiple weeks, and your subscription will automatically resume on the date you specify. This feature is useful for holidays, business trips, or any time you don't need deliveries. There's no limit to how often you can pause, and your plan preferences remain saved for when you restart.

Currently, our system processes orders on a weekly basis, so you can pause entire weeks but not individual days within an active week. If you need flexibility for specific days, consider ordering a 5-day plan instead of 7-day, which gives you weekends off automatically. Alternatively, you can refrigerate or freeze meals you won't eat immediately and consume them later in the week. We're working on more granular scheduling options based on customer feedback. For now, weekly pausing provides the most flexibility while maintaining our operational efficiency and keeping costs reasonable.

Access your account settings and select the cancellation option. You'll be asked to confirm your decision and can provide optional feedback about your experience. Cancellations take effect after your current billing period ends, so you'll receive any deliveries already paid for. If you cancel mid-cycle, you won't be charged for subsequent weeks. Your account remains active for 90 days in case you want to return, after which your data is archived according to our privacy policy. You can reactivate anytime by logging back in and selecting a new plan. We'd appreciate hearing why you're leaving to help us improve our service.

About Zegupu

Delivering nutritious meals across London since 2018

Zegupu kitchen preparing healthy meals

Zegupu started in 2018 when our founder, a nutritionist with 12 years of clinical experience, noticed how difficult it was for busy Londoners to maintain proper nutrition. Working with clients in Islington, Camden, and Hackney, she saw the same pattern: people understood what they should eat but lacked time to prepare it.

We established our first kitchen in North London with a team of three chefs trained in nutritional cooking. Our initial menu featured 8 meal options, all designed by registered dietitians and tested over six months. Within the first year, we served 4,200 meals to 180 regular customers.

Fresh ingredients used by Zegupu

Our Approach

Every meal contains verified macronutrient ratios calculated by our in-house nutritionist. We source ingredients from 14 local suppliers in Greater London, with 70% of our vegetables coming from farms within 50 miles. Our kitchen operates under FSA Level 5 hygiene rating, inspected quarterly.

The menu changes weekly based on seasonal availability. Each dish includes detailed nutritional information: calories, protein, carbohydrates, fats, fiber, and sodium content. We prepare meals daily between 4am and 10am, with delivery completed by 2pm.

Currently, we employ 8 chefs, 2 nutritionists, and 6 delivery drivers. Our customer base has grown to 850 active subscribers across 15 London boroughs.

Transparency

Full ingredient lists and nutritional data for every meal. No hidden additives or preservatives.

Consistency

Standardized recipes with portion control. Each meal prepared following documented procedures.

Sustainability

Recyclable packaging, zero single-use plastics. Food waste composted through local partnership program.